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Joining Zoomcar
Booking a Zoomcar
Payments & Charges
Wallet & Refunds
Deals & Discounts
Live Assistance
Do I have to return the car to the same location where I picked it up?
What happens if I return the car late?
Is there a km limit to how much I can drive?
How do I unlock my car?
Where can I find the Car Keys?
What are the fines that Zoomcar levies on the Customer?
Can someone else drive Zoomcar during my reservation? What is the process to add co-driver?
How do I end my reservation?
How will I receive my Refund?
In case of Doorstep service who will deliver the car?What if the delivery guy comes late?
How long do refunds take?
How do I reach the location of the car?
How do I find my car?
How do I proceed with my Start Checklist after reaching the location?
I reached my location back, how do I proceed with my End Checklist?
What if my Driving License is in not yet Approved/ Review in progress state?
How do I extend my booking end time?
How do I track my free KM reading?
What would be the fuel level in the vehicle which gets allotted to me? What if the fuel level is low?
What if I see there are exterior damages on the vehicle?
How should I pay the outstanding amount on a booking?
When will I get my security deposit refunded back?
What if there is an outstanding amount against my previous booking pending?
When will I get to know the exact vehicle details?
What are excess KMs charges?
What is the Refueling charge?
What is traffic violation fee?
Will I be charged for the cancellation of the booking?
Can I get a car for any use-case?
What would I get for having a better Driver Score?
What is Driver Score?
Will the credits expire?
help@zoomcar.com
08068976666